Refund and Returns Policy

At Yuzheng Trading Limited, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible refund and return policy to ensure a smooth process. Please read the following details carefully.

Eligibility for Returns and Exchanges

To be eligible for a return or exchange, the following conditions must be met:

  • Timeframe: You must request a return or exchange within 14 days of receiving your order.
  • Condition of Goods: Items must be new, unworn, unwashed, and undamaged, and returned in their original packaging with all tags attached.
  • No Use or Damage: Products must show no signs of use, including stains, alterations, or wear.
  • Exchanges: If you wish to exchange an item, it must meet the same conditions as above. We’ll assist with an exchange in case of a defective or incorrect item.

How to Return or Exchange an Item

  1. Contact Us: Email support@chalzfashion.com within 14 days of receiving your order. Include your order number, the item(s) you want to return or exchange, and the reason for your request.
  2. Return Authorization: Once approved, you’ll receive a Return Authorization and instructions for returning your item(s).
  3. Packaging: Carefully pack the items to prevent damage during transit. We recommend using a trackable shipping method and keeping proof of return.

Return Shipping Costs

  • Customer Responsibility: You are responsible for all return shipping fees unless the item is defective or an error was made on our part.
  • Recommended Method: Use a traceable shipping option to ensure your package reaches us safely.
  • Customs Duties: For international returns, customers are responsible for any customs duties or taxes incurred.
  • Non-Refundable Shipping Fees: The original shipping fee is non-refundable unless the return is due to our mistake (wrong or defective item).

Return and Refund Process

Once we receive and inspect your returned item(s), the following outcomes may apply:

  • Refunds: If approved, we’ll issue a refund to your original payment method. Please allow up to 14 business days for it to appear in your account.
  • Exchanges: If you requested a different size or color, we’ll ship the replacement after processing your return. Additional shipping charges may apply.
  • Rejection of Return: Returns showing signs of use, damage, or stains may be rejected or subject to a restocking fee.

Damaged or Defective Items

If you receive a damaged or defective product:

  1. Contact Us Immediately: Email support@chalzfashion.com within 7 days of receiving the order.
  2. Provide Evidence: Send clear photos of the defective item and your order number. We’ll offer a replacement or full refund, depending on the case.
  3. Return Shipping Costs: For defective items, we will cover the return shipping cost and provide a prepaid label.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sale or Clearance Items (unless defective)
  • Underwear, Socks, or Intimate Apparel (for hygiene reasons)

Refund Processing

  • Refund Method: Refunds are issued to the original payment method used at checkout.
  • Refund Timeframe: Please allow up to 14 business days for processing. Depending on your bank or payment provider, funds may take longer to appear.

Important Notes

  • Shipping Fees: Initial shipping costs are non-refundable unless caused by our error.
  • Customer Responsibility: Customers bear any return shipping, customs duties, or taxes.
  • Return Window: Returns beyond 14 days will not be accepted unless otherwise stated.

Customer Support

If you have any questions or concerns about our refund or return policy, please contact us:

Email: support@chalzfashion.com
Address: UNIT 60 3/F YAU LEE CENTERNO.45 HOI YUEN ROAD KWUN TONG KL